Track-It! Web and Self Service. Access Track-It! Anywhere. Any time.
Track-It! features a web interface for technicians so you can easily organise and manage your work orders and IT assets 24/7 and from any location. With Technician Web your support team can troubleshoot at a remote location and still have access to your Track-It! Help Desk, IT asset inventory and knowledge base from any web browser. They’ll be able to submit, modify and close work orders and read existing problem solutions or create new ones. They can even remotely initiate an audit with Track-It! Inventory to give them the most up-to-date asset information regardless of their location.
Track-It! also builds on its reputation for empowering your users through its customer self-service features. In Track-It!, your users will have access to the easy to use self-service web portal. With Track-It! self-service, your users can submit work orders and check their status, view change requests and access the knowledge base from any web browser.
Customer satisfaction is directly related to your ability to deliver quality service in a timely manner. Technicians can submit, read, edit and close work orders, access inventory asset data, initiate network audits and review, search for and create solutions in the knowledgebase, all from their web browser quickly and easily.
Access your help desk and assets without installing a client application
With Track-It! Web, an agent can perform most of the help-desk functions they typically do without installing a client on their computer. This means faster initial setup, quicker access to critical data and easier updates.
- View a complete up-to-date list of assigned work orders
- View lists of all work orders or overdue work orders
- Create, edit or close work orders
- Create assignments linked to work orders
- Copy work orders
- Add detailed notes in the description
- Review the status of Change Requests
- Perform keyword searches to locate related work orders
- Conduct full text searches of the knowledge base
- View complete up to date lists of your assets and audit data
- Copy, delete and retire assets
- Initiate audit scans of your networked assets
The BMC Track-It! Family of Applications
Track-It! Web is part of the core Track-It! product for IT management that includes Help Desk Management, Inventory and Asset Management, Incident & Problem Management, Purchase Management, Training and Library Management, Knowledge Management, Password Reset, Change Management, Facilities Management, Software License Management, Mobile Help Desk access, Dashboards and Reporting.
As you grow, Track-It! grows with you
As your IT support needs grow, you can be confident that Track-It! will grow with you. With a whole family of integrated applications for IT Management to choose from, Track-It! can be extended to include remote desktop management, barcode inventory and user surveys.
Try Track-It! Web
We think Track-It! offers a price to functionality combination that is hard to beat but don’t take our word for it! Experience Track-It! first-hand and see how it will meet your specific needs. Download your 30-day fully functional evaluation copy of Track-It! today or try an online hosted demo of Track-It! Web right now.
BMC Track-It! has been installed at over 50,000 customer sites and is being used to manage over 16 million IT assets worldwide.